What our clients say – a snapshot.

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During the pandemic we undertook a client survey to find out how the young people in our care are doing – what is going well and what is going not so well – in our continuous strive to better meet their needs.

Data for the client survey was collected over a period of 3 months via an online survey platform. The survey team comprised of volunteers Amy, Bec and Caitlin, headed by Burdekin employee and Volunteer Manager Jill.

The opportunity to participate in the survey was offered to all clients in Burdekin’s housing programs, Out of Home Care and Youth Housing, and in both the Inner West and Northern Beaches regions.

The survey was conducted primarily during the difficult period of Sydney’s lengthy COVID-19 lockdown. This presented the opportunity to undertake a “pulse check” on the state of service delivery during this challenging time on top of the purpose of the survey to gather vital client feedback to inform future decision-making and get a clear understanding of how well we are doing as a service provider.

This is the survey – Shoutback, we asked, they answered.

We acknowledge the Aboriginal people of the Cadigal and Gayamaygal Clans. We acknowledge the Country on which we live, work, and gather as being Aboriginal land.

We acknowledge the lands, waterways and skies that are connected to Aboriginal people. We honour them and pay our deepest respects to their Elders past, present and emerging.

We respect their rightful place within our communities, and we value their ancient cultural knowledge and practices.

Aboriginal Flag
Torres Straight Island Flag

We deeply respect that this will always be Aboriginal land and we will honour and follow the first peoples’ values in caring for the Country and for preserving their culture.

We deeply value that Aboriginal and Torres Strait Islander people are the oldest living culture in the world and we will continue to work with their peoples and communities to ensure their cultures endure and remain strong.