Complaints

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complaints process

Click here for the Complaints and Appeals Information Sheet. As a client of The Burdekin Association, you have the right to complain about the services you receive from us. This information sheet is provided to you upon entry to our service and each time you make a complaint.

Click here for the Complaint Form.  As a client of The Burdekin Association, you have the right to make a complaint. You may wish to submit your complaint using this form.

Complaints & Appeals Info
Complaint Form
Online form

Contact Us

If you’d like to find out more, please contact us on (02) 8976 1777 and talk to the referral intake worker.

Monday to Friday between 9 am – 5 pm.

Contact

We acknowledge the Aboriginal people of the Cadigal and Gayamaygal Clans. We acknowledge the Country on which we live, work, and gather as being Aboriginal land.

We acknowledge the lands, waterways and skies that are connected to Aboriginal people. We honour them and pay our deepest respects to their Elders past, present and emerging.

We respect their rightful place within our communities, and we value their ancient cultural knowledge and practices.

Aboriginal Flag
Torres Straight Island Flag

We deeply respect that this will always be Aboriginal land and we will honour and follow the first peoples’ values in caring for the Country and for preserving their culture.

We deeply value that Aboriginal and Torres Strait Islander people are the oldest living culture in the world and we will continue to work with their peoples and communities to ensure their cultures endure and remain strong.